Contact Us

Contact support

E-mail us at [email protected]. E-mail support is available at all times without additional cost. You can also contact us through live chat.

When writing about your account, use the e-mail address registered to it and provide enough detail for us to review the issue. Never send your password. If you believe someone else is accessing your account, contact us immediately.

Missing deposits

Allow up to 10 minutes for a deposit transaction to be processed. If more than 10 minutes have passed, you have been charged and the funds are still missing, send proof of payment to [email protected]. We will review it and update you as quickly as possible.

Complaints

Send your complaint to support first and include full details. We will escalate it when needed and aim to resolve it within 90 days of receiving your notice. If an escalated complaint is not resolved to your satisfaction, ask us to refer the dispute to our compliance department. Replies from us will go to the e-mail address registered to your account.

Location restrictions

The United Kingdom is a Restricted Territory. Do not attempt to register, access or use our services while located there.